What Is Shadow AI?
Artificial Intelligence (AI) has become a powerful tool for businesses of every size. From chatbots that streamline customer service to data-driven algorithms that optimize supply chains, AI adoption is skyrocketing. However, alongside official AI deployments another trend called “Shadow AI” is growing.
Shadow AI refers to the use of artificial intelligence tools and systems inside an organization without official approval, oversight, or governance. Much like “shadow IT” in past decades, where employees adopted unauthorized apps or devices, shadow AI creates hidden cybersecurity, privacy, and compliance risks for businesses. With the rise of easily accessible generative AI platforms like ChatGPT, Bard, Claude, and open-source models, employees are bringing these tools into daily workflows — often without realizing the potential consequences.